Dissatisfied customer

I purchased a leather lounge suite from the Bradlows store in Phoenix 2 years ago. The three couches started flaking and the leather became very thin that it peeled off. I contacted the Salesmans at Bradlows that serviced me at the time of purchasing the lounge suite and he advised I should purchase a repair kit which I did but then thought why should I use this kit when the lounge set is under guarantee. He never advised me at no point that the guarantee of the lounge suite was coming to an end. Bradlows then sent someone to collect the single seater sofa to have it repaired and I advised the Salesman that I was not able to send all 3 at the same time as there was nothing for my family to sit on. After numerous follow ups with the salesman to get the sofa back, they delivered the sofa not in its original condition as the Velcro straps were missing upon return. I made countless telephone calls to the store hoping to speak to Salesman and left messages which were never returned. The store manager is also aware that I made attempts to get in contact with Salesman and when I approached the store manager he responded saying " not him (named the salesman) again". This too me is a clear indication that this salesman has a history of giving bad service to his customers. With lockdown being implemented, the expiration of the guarantee should not affect me the customer as I was not able to even contact the store to begin with when level 5 lock down was implemented so I should be exempt from this. All I request as a customer is that the lounge suite that I paid quiet a substantial amount for be repaired and that this guarantee that so conveniently came into play be reviewed as I am not at fault or even liable for. I'm deeply saddened by the way that Bradlows has serviced me as a customer and I don't ever think I would want to do business or recommend them to anyone in future.