Dissatisfied Bradlows Customer

<p>I bought a Gomma Gomma Lounge Suite on the 07 December 2016. Then 2 weeks later i noticed that the material on all 4 pieces was damaged amd the wood was chipped. I then contacted the store and told them. They lodged the cmplaint and then only 2 weeks later they picked up the lounge suite. When the delivery cam to take the lounge suite i had to sign the note that they picked up the lounge suite. I then wrote on the delivery note that I do not want a repaired lounge suite, I want a new lounge suite. Then we had to wait 2 months before they returned the lounge suite, But this is because I constantly had to call the store and then the warehouse asking them what is going on. Because we had to sit on the floor for the 2 months and since my mom is 62 years old it now started causing such discomfort and her lower back is troubling her. All this i brought to the store managers attention. When they returnd the same lounge suite, it came back in a worse condition. The delivery guy took photos and in our presence he called the guy from the warehouse to tell him the lounge suite is still damaged. Then 2 weeks ago the regional manager called and said they received my complaint and they will handle it. I told her i do not want a repaired lounge suite. I also told her I did not pay for a second hand lounge suite i paid for a brand new lounge suite. If they cannot give me me a new lounge suite then they must give me the money back. To date they have not contacted me yet with any feedback. Your assistance in guiding me on how to go about settling this matter will be greatly appreciated.</p> <p>Kind Regards</p> <p>Lerise</p>