DISGUSTING SERVICE AND LIES

<p>We bought dining room suite for R24, 000 cash on the 02 June 2016. On delivery we decided to upgrade, the furniture was then taken back to stores and we paid an additional R40, 849, 90 cash for the upgrade. We opted for another dining room suite and paid a total amount of R64, 849.90 cash for the new suite. The promise was that it will be delivered in 2 days.</p> <p>On the 3rd day Morkels-Bradlows phoned to verify if there is someone at home for the delivery to happen, we confirmed they can come, they never pitched, the following day i phoned to check what happened and i was told the suite is coming from Mokopane branch and the delivery will happen the next day before 10am. On the day at around 12h00 i phoned to check if they coming, the sales person told me he s waiting for the delivery truck, as soon as it arrives they will make the delivery. 2 hours later the sales person phoned to say, they got no stock and his manager wanted to give us the suite on the display, according to him the one on the display is not in good condition.</p> <p>The sales person advised he will not feel good selling something not good to the customer, and he pleaded with us to give him time till he get the stock, as a family we decided to cancel the purchase, the sales person understood and we made an appointment to fill in refund paper work.</p> <p>On the 11th June 2016 we went to Morkels-Bradlows with all relevant documents and filled in the paper work with Mrs Hlahla (Store Manager) and Dorcus (Admin/Finance lady). We were told it will take 3 working days, their system were offline but were promise as soon as the back online they will fax the paper work to head office.</p> <p>Three weeks down the line, no one from Morkels-Bradlows said a word to us. I decided to contact them, the manager sounded surprise the now yet refunded. She promised for make some follow ups, the following day she phoned to say the process went through and approved, it was on Friday. She said i should call Monday/ Tuesday, Dorcus will be ready then with the date when the money is going to be transferred into our bank account. I phoned, Dorcus told me the matter is with Beauty from head office and Beauty told her (Dorcus) that she will deal with the matter directly with us. Dorcus then gave me Beauty is number, i then contacted Beauty same day, Beauty was surprised and said she knows nothing, even with the surname she couldn't pick anything on her system. Beauty asked for Morkels-Bradlows Lompopo mall is number from me and promised to call them so that they could resend the paper work.</p> <p>I phoned Dorcus to check why did she lie about sending paper work, she said to me Beauty is lying she sent everything long time ago, but promised to resend them again..</p> <p>The following day Thursday, Beauty phoned to confirm she got the paper work and will attended to it. Friday everyone was quite. Pass weekend, Monday i tried to get hold of Beauty the whole day she never answered the phone. Tuesday i phoned, the lady by the name of Kim answered the phone as said Beauty is not yet at work, besides they don't answer the phones when they busy.</p> <p>The very same morning, Dorcus phones to say the money has been deposited into our bank, and we must give it 2 hours it will reflect. Nothing happened. I phoned Beauty; Beauty said to me she doesn't deal with cash refund, only lay bye refunds. She thought ours was a lay bye.</p> <p>She then advised me to sort it out with the branch so that they send paper work to the right people. When i phoned Mrs Hlala (Manager) all she could do was to apologize and said Dorcus is busy with the refund, head office wanted more documents, that s why it takes long. Mrs Hlala is the same person who phoned a week ago to say everything has been approved, this morning Dorcus phoned to say the money is already been deposited. Yet later on she tells me Dorcus is still busy with the claim.</p> <p>When i check with Dorcus why she **** about the money being deposited, she said it’s info she got from head office. I asked her for the name & contacts of the person who confirmed with her the money is deposited. She refuse to give me the name & contact. Instead she accused me of interfering and disturbing her on this matter.</p> <p>WE STILL HAVEN"T GOT THE REFUND, LIES LIES AND MORE LIES</p> <p> </p>