Disgusting service 4 years still no coffee table

The service at this Bradlows Alberton branch the customer service was disgusting, I have been fighting for a coffee table which I bought since 2018 which had a factory fault, which had to be taken back so many times and it kept on coming back with the same problem. Then finally last year I went to the branch to do a follow up because they have feedback, then only to find out in August I was supposed to get a new coffee table but no one told me then I chose one which was 500 Rands more I paid the R500 and I was told in December I will get my new coffee table after news 2021 but nothing I had to phone the branch then again I was given a runner around excuses no solution, I am the one who has to call or go the branch.