Disgusting customer service from Bradlows

I brought a 49" LG TV 2 years ago not knowing that it was not complete cause it didn't have a optical cord at the back or any HDMI output for sound. I only realized when I wanted to buy a JBL soundbar. They are unwilling to help me at Bradlows, even tried to call head office but they are unhelpful. I wouldn't have brought a TV worth R8000 if this would have ended being my problem if it was a factory default. But now it's like my problem, worse part they told me that it's 4 year warranty. This to me is disgusting customer service since I work at a retail store and we always discuss how to treat customers. I wouldn't recommend anyone to buy from any Bradlows store, especially when it comes to appliances and electronics.