Disgusting customer experience in Bradlows stores

<p>I have never been so emotionally drained and disappointed just like yesterday, Bradlows you guys really need to up your game, this year February i decided to lay-bye a lounge suit for my mom and agreed on 12 months to pay which means my 12th month is on January 2017, fair enough, in March i saw a TV Hisense 49inch and i decided to add it on to my lay-bye, fine, i have been paying since February till August where now i have enough money to finish off both my purchases and have them collected, mind you Im buying these things from Bradlows in Randburg and asked that i collect them in Bradlows in Newcastle, to my surprise when i just finish off paying for the TV and i have some one waiting to collect it at the store in Newcastle I'm told that the TV's are sold out, i was shocked, then really what is the meaning of laybye? That means all this months I'm coming to pay at your store you just seeing an idiot throwing money down the drain, why was I not stopped in the middle of paying for something you guys don't have anymore and what makes it worse, it was a Friday (12 August 2016) and was told that my salesperson will call me the next day, i waited, still i didn't hear from anyone, i had to call them on Thursday (18 August 2016) to ask what is going on and why anyone has called me to tell me what is happened the store manager again said she will get the salesperson to call me back, again i waited.</p> <p>Yesterday i had to go to Newcastle now to finish of the lounge suit and have it delivered at home as my mum's surprise present and only to find when i get there they told me that i can finish the payment but i have to go back to Joburg to finalize the deal and have some documents and collection form stamped then come back with those forms but still i wont get the lounge suit yet because i have wait for 7days till they conclude the payment i made, guys what nonsense is that???? I have been buying furniture from different stores form Bradlows and i would sent someone to collect within an hour of my purchase and i would have my stuff delivered without any hassles, so why are we struggling with you guys??? What the hell is this 7days for yet i have proof of payment? I really don't know what nonsense that girl from Newcastle was on about but to save both of us the hassles please cancel these deals and may i have my money back, i don't want your furniture already the surprise present for yesterday has been spoilt, how do you guys inconvenience your customer? Mind you a 12 months lay-bye finished in 7months and thats what i get??? I had to walk back home empty handed again, so rather please refund me my money back, i will look else where, where i will be appreciated.</p>