Disgusted with Team Bradlows Phoenix Plaza heart 💔

I bought a frost free 514L H670smia-wd - which equals to (Energy consumption, km year 411), (fresh food volume, litre 337), (frozen food volume, litre) and (nose 43) fridge from the Phoenix Plaza Bradlows, it frosted like crazy and then Bongi the sales agent only put through my complaint in December 2022, months later. An exchange was only done this year (2022) at the end of March upon my numerous calls, WhatsApp messages to the agent or visits to the store. However, I was given a H670smib-wd 508 L which equals to ( energy consumption, km year 407), (fresh food volume, litre 334), (frozen food volume, litre 174) and (nose 42), huge difference. Also upon me receiving the fridge there was a crack on the door, I notified the agent immediately and she told me she will immediately log a complaint. I have proof of all the messages and calls. I went to the store spoke to the agent and the manager, and they spoke alot of lies, informing me to please go home and they will have it sorted out. I contacted the sales agent Bongi in April, thereafter, upon me waiting, she informed me that the Fridge I purchased is no longer being supp****, and she informed me theres nothing that she can do, so I will have to just take the fridge I have which is a 508 L and it's cracked, I asked her to get the manager to call me, as I want a way forward, either they give me a fridge equivalent to a 514 L, double door and frost free, or I keep the 508 L and they reduce the payment amount, as I am not willing to pay the same amount for a smaller and broken fridge. I informed the agent, she informed me she will get the manager to call me a month back, when I contacted her last week, she informed me there's nothing she can do to help me, I asked her for feedback from my last conversation, which was one of the options above, she informs me the fridge is sold out. I personally think the agent is low on her Comprehension levels and I not fit to be working in that environment, as she didn't understand simple English and question. I am so disappointed, I contacted the store again today, spoke to Pretty and asked her to get the manager to call me, she called back to inform me that she informed the manager but he is unavailable and will get the agent to call me sometime soon, so appalled that they are basically playing a cat and mouse game with me. I have been getting numerous calls from the payment department, asking me the reason I am late with payment. They are so quick to call me for payment, but I receive no joy from them or none of the complaints that I have put through, did I get receive feedback on. I sent emails to the connect financial department and to the head office department. I did speak to an agent Thulani from the complaints department, who informed me that the complaint was closed, reason being when they contacted the store, the store informs them the problem is solved which is lies. A very disappointed, heart broken customer. MRS V. REDDY