Disgusted with Service, Incompetency and Treatment from Bradlows/JD Group!!!

A couple years ago I purchased a Dining room suite from Bradlows Protea Gardens. The store promised to send someone to assemble the table who after some days did come however was in an utmost hurry as it was just before Christmas. A day after the table was assembled one leg started being loose and the table was not stable.

My mother went to the store and reported the fault with the store manager at the time (I think her name is Ntsiki) and after sometime another guy was sent to reassemble/ correct the faulty leg. A couple of days later the table was again not stable. My mother would repeatedly go to the store and report the issue.

January 2020 my mother received a call alerting her that if they are to repair the Table, she would need to pay for the repairs as the Guarantee period had elapsed. My mother advised the lady that called to contact me as I was the one that had purchased the table. As days went by , a lady contacted me on *** (I believe a recording of this call can be pulled) regarding the collection of the table for repairs. I emphasized the fact that I would not be paying a single cent as we have been complaining about this table since the first few days after being assembled by a Bradlows rep and it shouldn’t be repaired if we had to pay. The lady advised me that in that case we don’t have to pay.

Collection was arranged and on the 26th of February 2020 the table was collected. As per the pick-up note the table was in excellent condition and the only issue was a faulty leg (Pick-up note attached) . The guys that came to pick-up even mentioned that the person who assembled used the wrong amount of *****s and something was missing. They assured my parents who were present at collection that the problem was caused by assembling and the obligation to repair is of the store. My father, Ambrose Mlindeni Khumalo who is also a former employee of Bradlows also agreed to the statement posed by the guys who collected.

Post collection of the table, we basically stayed in the dark as no one had bothered to contact us and give us and sort of feedback regarding the Table. I then decided to call Customer service around the 27thof June and spoke to a guy who’s name I don’t recall. He advised that according to the system the table was completed and all that was left is arranging delivery. He also advised that he has escalated the matter for someone to contact me and arrange delivery. Days turned into weeks and in the mist of a pandemic I had to ask my mother to go and enquire in store. She went in on Saturday, 8th August 2020 and requested to speak to a manager . She was told that the store manager ; Lebo was not in and was assisted by another lady who I believe is the 2IC/ was the acting manager on the day. The lady advised her that the table is beyond repair and we would need to pay to get it fixed. As if that was not enough, I called Bradlows Protea Gardens today and spoke to the manager (Lebo) who bluntly refused to give me her full name and also advised there is nothing she can do to assist except add a note for the table to be re-delivered.

WITH EVERYTHING NOT MAKING SENSE!!!! HOW DOES ONE TABLE MOVE FROM BEING IN EXCELLECT CONDITION WITH ONE FAULTY LEG TO BEING COMPLETED AND AWAITING DELIVERY AND NOW BEING BEYOND REPAIR AND AFTER ALMOST 6 MONTHS OF ABSOLUTELY NO ONE SAYING ABSOLUTELY NOTHING TO US.!!!

EITHER ONE OR MORE PEOPLE IN THE ORGANISTION HAVE ABSOLUTELY FAILED IN DOING THEIR JOBS HENCE WE CONSTANTLY HAVE TO BEG FOR AN UPDATE WHICH OVER 5 MONTHS LATELY WE STILL HAVEN’T RECEIVED.

I’m in total disgust with the level of incompetency and lack of customer service thereof. I will not be tolerating this treatment any further