Disgusted with customer services from Bradlows

Please note i have called the store on the 25th of February and notified sales rep regarding the payment. Sales rep notified me the account is in arrears. I then called and spoke to the manager notifying him that i was under the impression that the first instalment will go off at the end of February. I was then notified that there was insufficient funds in my bank account which was not true and a statement can be pulled out to prove this. The manager asked me to pay February instalment and not worry about the previous month as this was not my fault. I then went into the store and did a cash payment as the debit order did not go off again.

I was then called by the call centre and was notified the account was in arrears. Numerous calls have been made to the store and to date did not receive any calls. Thanks to the call centre agent Hoosen my banking details have now been loaded.

Your management from the Phoenix store should not lie and keep to his word. A normal “manager” would have straight away called or emailed the head office to notify them about the arrangement which he made with the client.

It is actually so sad to know that even the manager of the store is not efficient, i am still waiting for feedback for 1 year and i have been calling every week for the past year.