Disgusted by Morkels service

Bought a radio (Hi -Fi) Sony and had it on warranty. My radio had a problem when trying to open it went to protect mode. Took it to Morkels bridge city as it was bought at estcourt and I relocated. Took it September 10 till today have not received it. Estcourt assistant manager (Innocent) tells us to go fetch it ourselves at Sony after assuring us its fixed the only issue is sony wants to deliver it at estcourt instead of Durban.<br> <br> Upon endless phone calls to call us back which did not happen today we went at bridge city store to get our amplifier. They called sony who informed us that the amplifier is not fixed as they have never received any go ahead from estcourt and that its not paid for hence we cant receive it.<br> <br> We called estcourt assistant manager Innocent who asked what we expect him to do he further went to say do we want him to fix it with bad attitude. He than said he don't work for sony he don't fix radios. He asked if we expect him to pay before the radio is fixed.We informed him its not for us to know the process but for him to follow up looking at turn around time we disappointed .He also **** about his identity we assumed Innocent is sales rep and asked for manag