Disgruntled customer

My mother bought a lounge suite from the Bradlows Greenacres store cash,when delivery day came the delivery guy named Vincent refused to unload the couches saying they wouldn't be able to go through our door.He never even took them off the van,disrespected my mother and I ended up calling the store and speaking to the manager to report what was happening.While I was busy on the phone with the store manager the guy got into the truck and drove off with the lounge suite still on the van. The manager showed no sign of concern,we had to call using our airtime and I ended up reporting them to the head office.Couches were delivered the following week by the same guy who refused to apologize to my mother when requested to do so by the sale assistant who had also come along because she was convinced that their arrogant,lazy driver was correct in his behaviour and assumption.Needless to say the couches went in with the help of my son and his friends who were paid by the sales assistant because this guy still refused to do his job.We found a lump on one of the couches and 2 weeks on we still waiting to be contacted for a replacement and the guy never gave us the DELIVERY NOTE.We have tried on numerous occasions to find out when we will receive the DN and the replacement for the lumpy cushion.We are constantly **** to and what infuriates me is the fact that my mother is old and surfers from a heart condition.This has put a lot of stress on her which she doesn't need with her health being what it is and at her age. Whatever you do if you ever want to buy furniture don't buy from Bradlows because I have found out that this is how they treat their customers who pay cash.As soon as they have your money,they no longer care about you.