Disfunctional KIC refrigerator bought in Dundee KZN Bradlows Furnitures

Hello Peter

I bought a KIC refrigerator at Bradlows Dundee in KZN 2021 October. In December when I went home in KZN from Johannesburg, I found that the fridge was not working. I reported it and they fixed it the following year. Hardly three months it was broken again and this time I asked to exchange the fridge for something else because I thought the problem was with their electric appliances but they did not agree with that. They sent people from the manufacturer to come and check. That time they took it for repairs but that did not work I guess because they gave us a new one that same year. The new one did not last also, it broke. In December 2022, I went home again for holidays and I went to the store to report the matter. This time they insisted I pay R600 which I did the following year 2023. They went to fix it before March. When I went home for Easter holidays there was a problem again with the refrigerator. I went and spoke with the store manager that time around and she promised she was going to come back to me as soon as she had contacted the suppliers for KIC. I told her I was going back to Johannesburg and I left all my details. She did not contact me instead people were sent home to go and fix the fridge again. On the 21st of June 2023 I received a call from my mother telling me that the fridge was having not light and to date the light is still not back. I have tried to reason with the Bradlows personnel but they are adamant. I am prepared to get something tally different and top up but not the KIC product and that is where we are not agreeing and they do not want to take the fridge and refund me. Please help me in this regard because I believe that as a customer I must be satisfied with the item I have purchased.

I hope to hear from you as soon as as you have spoken with them.

Kind regards Duduzile Khumalo ***