Disappointing bradlows!

I logged a complaint with Bradlows after being unsuccessful with reaching their Durban offices to resolve an issue they promised to fix. On the 12th of December I was emailed by Saadique and subject [Customer Resolution Centre #***] Contact us for compliments, complaints or suggestions. Saadiqua <***> Dec 12, 2019, 1:22 PM to me

Good day

Thank you for contacting the JDG Customer Resolution Centre.

We acknowledge receipt of your email and apologise for the dismay caused.

Please provide us your sales order number or a copy of your purchase invoice and we will immediately attend to this matter.

Awaiting your response. Kind Regards JDG Resolution Centre ***.

That same day I sent what she requested and 5 days later followed up to find out if she received my emails as she didn't even have the courtesy to advise... Still no response. I then call ***and get through Fathima and I then provided her with the ref number provided on the email, She said there was no information about that ref number therefore she will get Saadique to contact me. I told her that clearly Saadique had no intention of doing her job and I have used my time to contact them so for her to log yet another ticket. That took its own time but anyway I am extremely disappointed with how something I ordered in September and initially logged it as an issue in September 2019 has still not been resolved and again I have to log it again because nobody seems to actually log things correctly at Bradlows. If I don't hear from anyone and somehow this new ref number is null... I'd appreciate if Bradlows sends their driver to come collect their item and send me back my money.

TA