Disappointed: Received Damaged (chipped & scratched) Used TV Stand!

My score is a 1 since we cannot rate below that.

I bought a Knight Plasma Stand, Dark Mahogany at Bradlows, on the website on the 20th of November 2024. The TV stand was delivered on Saturday 23 November after 13:00 pm. I unpacked the parcel and found that the TV stand is used, it was chipped all over and had scratches. I took pictures immediately for evidence. I looked for Bradlows contact details and found that they do not answer calls on Saturday after 13:00. I managed to find a WhatApp number and logged a return on the same day and sent pictures. I was advised that my query will be attended to by an agent during working hours. I ahve never received any further feedback regarding this.

Frustrated on Sunday 24 Nov 2024 I looked for additional information on where I can log a return and managed to log it online. I then received a reference for REPAIRS. I called Bradlows on Monday 25 November and first advised that I logged a return request online and received a REPAIRS reference, I was advised the reference is same for returns and repairs. From this day up until 05 Dec 2024 I was following up with no success. I kept on being told my case is in progress and that they called me and did not reach me.

On the 3rd of December I called and Cornelius advised they have requested I send them pictures via email. The email only reached me while I was on the call with Cornelius. I then responded to an email that was sent to me by Adilla and provided requested evidence.

on the 5th of December I received feedback that the supplier rejected my return request because the item left their warehouse and was never Rejected by Bradlows for being damaged and the packing was not damaged. I advised the agent who was assisting me to email me the rejection letter but to further follow up and advise on my return request as it is not my business that Bradlows did not return item from supplier when it did not meet quality standards. I am personality rejecting an order I received that is not of good quality.

Today is the 6th of December, I called again and Mike said there is no further information/update regarding my return request.

What kind of customer service does Bradlows offer to its online customers! This is very poor and unacceptable.