Disappointed customer complaine

My name is Nono surname Mooki, my partner and I happened to have saved up money to get our home furniture, as we have previously bought from morkels when it used to exist, we then went back were told that it's still the same brand only changes the name, and as a result of their quality merchandise that they sell, we decided to buy from them with an amount of R68 000.000 and as upon the transaction taking place we asked the manager if we could pay and collect the stuff at a later stage as we had 2 options at hand to renovate my husband home or get a new home and were advised that as long as we can pay the goods will be kept safe, Branch manager went as far as showing us the storeroom beneef the actual floor where our goods will be held to enable us to achieve our plans, we then paid and were told that we should atleast come 2 to 3 days earlier to notify the Branch manager when to deliver, then the transaction was finalized. On the 17th-07-2021 myself and my partner went to the store to advise the Manager that we are ready for delivery and upon the arrival we found out that previous Branch manager is no longer working for the company nonetheless we approached the new Branch manager and gave her the receipts and told her that we would appreciate if we could get our staff on Wednesday, which is today 21-07-2021 and were told that money is not on the system, but we will receive the response on Monday. Monday during the +- 11h00 we then received a call that the units were delivered to the place which I used to stay at and when I asked who received or signed for the goods the lady then started being very nasty with me telling me that it was canceled on system as it shows that there was a TV and somethings delivered and that I should have left all the receipts at the shop and when I asked why cause she made herself some copies she then said I can go as as far as police station to open a case as they will investigate me as they only see 6800 not 68 000, I could not engage myself further with the manager as she was very rude to me as if I did something wrong and I went with all the information which I got from the shop including the cash receipt that states I paid 68 000 till to date I have not received any engagement or whatsoever... I am a customer for Bradlows so the whose or what's of their system has nothing to do with me all I have is the proof of the money I paid and the stock I bought. Can you please help me cause if I knew this was the treatment I would have completely altered for a different brand I have all the paperwork which they made copies of if needed... Please help me. I must say I am extremely disappointed with the level of service that the biggest brand in south Africa and abroad is being displayed out there. My heart is bleeding..