Disappointed and disgusted customet

On the 30th January 2023 around 13h24 I called Bradlows at Tsakane mall in connection with the fridge that I bought sometimes ago, I ask if it still have guarantee as the freezer side is not working, the sales rep said she will call me at around 14h30, I didn't receive any call then at 15h00 I called and I found the different person, I explained to her that I called earlier spoke to someone, she said she will log into the system to check if my fridge still have guarantee but until now she hasn't called, I heard the sales rep I was talking to while holding she spoke to someone aside to confirm my story, she came back to me and said the sales rep I spoke to will call me, around 16h00 still there was nothing, I called again, the sales rep asked what was my problem, I told her that I've already spoken to 2 different sales rep and I haven't yet received any assistance,i told her that means they didn't take my enquiry serious and must I explain for the third time, the sales rep put down the phone, I personally went to the shop, I ask the sales rep that for me to get assistance I have to come to the shop, if I called they don't take that enquiry serious, she said to me unfortunately I'm angry at the wrong person as since she can see that I'm angry she won't help me I will sit talk alone, she stood up and left me, then another sales rep came and again she was asking as if she doesn't know what my enquiry was, she pretended as when I call there was different shift, I told her that I don't appreciate such service, something that was suppose to be attended a long time ago then I had to leave my work place and come to the shop. On Wednesday I received a call from Bradlows and the sales rep ask the fridge barcode and gave it to her, until now the 4th January, I don't have answers if my fridge still have guarantee or not, she didn't explain anything to me, I was just left like that, so is this what we are paying for... When to every sales reps at furniture shop when someone buys good, they should anticipate that the very same buyer one day might experience problems and the same energy they gave while selling those goods it should be the same energy they give while solving our problems. I'm very disappointed at service I got and the behavior of those sales reps and I don't ever see myself buying any furniture in our local malls ever again