DIRTY *****ULANT WAYS FROM BRADLOWS BARBERTON REGARDING RETURN AFTER 3 DAYS

1. I PURCHASE A SEALY EVOQUE (CUST NUMBER: ***) ON THE 27.12.2024

2. ON THE 30 DECEMBER 2024 I INFORMED BETTY ZULU (SALES) THAT THE BED IS SINKING AND SHE SHOULD PROCESS THE RETURN. BETTY ZULU INDICATED TO ME THAT SHE WILL PROCESS THE RETURN ON THE 02 JANUARY 2024, BECAUSE SHE DOES NOT WANT TO LOSE HER commission

3. 2 JANUARY 2025 I FOLLOWED UP, SHE ASKED ME WHICH BED DO I WANT TO EXCHANGE IT FOR, SO I WATS APP HER A PIC, SHE CHECKED STOCK AND SAID ITS AVAILABLE

4. SO IM WAITING AGAIN

5. 9 JANUARY 2025, I,M TOLD THAT I MUST COME INTO THE STORE TO PIC MY BED, SO I DID GO TRU AND PICKED A RESTONIC

I WAS TOLD THAT THE BED WILL BE DELIVERED BY 4PM 9 JANUARY 2025

6. SO AT 4.05PM SAME DAY, I MESSAGED BETTY HER REPLY WAS THAT SHE WAS STILL LOADING THE RETURN (THIS SHOULD HAVE BEEN DONE ON THE 2 JANUARY 2025). SHE SAID TOMORROW THE BED WILL BE DELIVERED 10 JANUARY 2025,

7. 10,11,13,14 JANUARY 2025 STILL NO BED (14 DAYS HAS EXPIRED)

8. 10 JANUARY 2025 I SPOKE TO NOMSA ( BRANCH MANAGER) ALSO SENT ANOTHER PIC OFF THE BED

9. I GET A MESSAGE FROM BETTY ZULU, THAT THEY LODGE A RETURN WITH SEALY AND THEY WILL COME INSPECT THE BED. (MO-SEAL-***)

10. 23 JANUARY 2025 I MESSAGE FOR THE REFERENCE NUMBER, BETTY SENDS IT TO ME. (ABOVE)

11. SEALY DOES NOT HAVE THIS REFERENCE NUMBER ON THERE SYSTEM

12. PASSED THE MESSAGE TO BETTY ZULU, HER REPLY IS THAT THEY NEED TO UPLOAD THE PICS, (PIC WAS SENT TO BRANCH MANAGER NOMSA ON THE 10 JAN 2025) SO ANOTHER 14 DAYS WASTED

13. ALSO SPOKE TO MIKE AT JD CUSTOMER CARE ON 4.45PM 15 JANUARY 2025, NO REFERENCE NUMBER WAS GIVEN

14. SPOKE TO ARGILL AT 8.50AM 24 JAN 2025, STILL NO REFERENCE NUMBER RECEIVED

IN CONCLUSION

THIS IS RIDICULOUS SERVICE

I MY OPINION BETTY ZULU BRADLOWS BARBERTON, SAVE HER COMMISSION FOR DECEMBER BY NOT PROCESSING MY RETURN,

THEN BETTY ZULU AND NOMSA BRANCH MANGER PULL THE RETURN PASSED 14 DAYS

SO THEY COULD SAVE THERE COMMISSION FOR JANUARY 2025 ALSO.

ALL THIS HAS BEEN DONE AT MY EXPENSE

THE RETURN SHOULD HAVE BEEN DONE ON THE 30 DEC OR 2 JAN

NOT PROCESSING A RETURN TO SAVE COMMISSION IS *****

WAT MAKES IT WORST IS THAT THEY DID IT FOR 2 PERIODS

HOW DIRTY CAN UR STAFF BE.

I HAVE ALL THIS ON WATS APP

STILL WAIT FOR MY RESTONIC BED