Delivery service

Hi, I bought a bed online on layby, I've paid up my layby on the 13th of January 2025.I've been trying to track my order and they promised to deliver on Thursday 23 January. I made follow ups again, they gave me 2 reference numbers. On the 28th of January they called to tell that they are delivering my bed.Even today i haven't received anything or any correspondence from your shop. Your service is very poor and you dont respect customers.