Defective Products Sold

It has come to our attention that we were sold a lounge suite that does not meet Bradlows standards and that we were not even made aware that the lounge suite was not even leather.

When we bought the lounge suite and other items form Bradlows Claremont in Cape Town on the 12 December 2017, we were told that we are getting a quality lounge suite and that it will last us for years. Well 2 years later and the lounge suite has a tear in it, and when queried at our local Bradlows store at Southgate in Johannesburg on the 23rd December 2019, the consultant who assisted, Andrew, advised that we need to log a complaint with the store we bought the items from or log a call with the supplier to have the items assessed to have it repaired or re-upholstered as the warranty on the items expired on the 12 December 2019, and the cost would be for our own.

My wife went back to the Bradlows store at Southgate in Johannesburg on the 06th January 2020 to have the matter investigated further. There she was assisted with David Chetty the manager of the store, he contacted Bradlows customer care and logged a call with the customer care for assistance.

I do not understand that when we bought the lounge suite, it was not mentioned that it is not real leather, and why we were not even offered a leather guard to protect the lounge suite. The lounge suite was R15000 and not once did Bradlows staff blink to have our money taken, knowing that they gave us wrong information and that the items sold was under false pretenses.

Even for a Bradlows store to advise us to log a complaint with another Bradlows store is unacceptable, as one would believe all Bradlows stores sell the same items and we can get service from any of their branches.

I feel that Bradlows needs to take full responsibility for this and have our lounge suite repaired or replaced as we did not spend R15000 on an item to last us 2 years and they did not mention that our warranty does not cover the material and not once did they not over us protection or even advise that it is not real leather they selling to us.