Damaged lounge suite

Bought a lounge suite last year January for cash which was repaired twice in 1 year. Early January I called again to say that the lounge suite is damaged again and was only taken in for repairs end of July.<br> <br> I have to say that your customer service is bad since I haven't received my lounge suite back. I would like to know what is the procedure if the product is repaired 2 or 3 times for the same problem.