Damaged lounge suite

We bought a Grafton Everest lounge suite in December 2014. The day they delivered the lounge suite (it was opened in our house) it was torn everywhere. We stated that it is unsuccessful and torn,on the delivery note. We went to Brandlows the next day, with pictures of the damaged suite. They told us to wait for the new year. I called about 2 weeks ago and they told us to wait for new stock. Last week I found out my call was never activated and in fact there is stock available. I have been waiting for 2 months without hearing anything from Bradlows Boksburg, unless I call them first. Somebody from Bradlows called me today, and when I told him about the bad service, he put the phone down in my ear. I will never buy from Bradlows again and I will tell the people about the bad service we received. We paid cash for the lounge suite and they just don't care about the customers.