Damaged goods replaced with wrong goods :-(

The complaint below is still not resolved. I'm beyond disgusted with the atrociously sickening service my mom has been receiving from Bradlows. After months of waiting for the couch to be replaced, finally the replacement was done but they sent the totally different design. So now my mom doesn't have the three piece lounge suite, she now has one piece sticking out like a sore thumb because it doesn't match the other two pieces. What do we do now? BR GE ***<br> <br> My mother bought a very expensive 3 piece lounge suit from Bradlows on 16 October 2014 and paid FULL CASH for it! The two seater came with the nasty hole at the back and she immediately reported this matter to the manager in Kroonstad. After a few painful visits to the store, she eventually got her message through to the manager and only on the 23 January 2015 they came to collect the two-seater as well as the damaged headboard which she also paid for in full from Morkels. To this day she has no furniture but the branch is sitting with new stock on the floor!!! This is totally unacceptable! My mother doesn't deserve such treatment, she doesn't owe you guys a dime! Your service is disgusting I should have you know!<br> <br>