Damaged goods not replaced

I bought a TV stand at Morkels Aliwal Street in December. Upon delivery it was damaged on the right bottom corner and on the left corner. I expect the item to be exchanged. To my surprise, on Saturday 30 January 2016, delivery guys from Morkels came to collect my stand. I told them that I cannot allow them to take my TV stand if they are living nothing. So in all I must put my TV on the floor while they take my stand away for heavens knows for how long. As far as I know, I paid for a brand new stand, not an altered second hand TV stand. To this day, I have not heard from the people who came to collect my stand. So much for customer service, after delivering a product with defects.<br> <br> Ticket Number: MO-LD-***