Damaged Goods Delivered and no further help

I ordered goods in October 2015. I had to nag to get my stuff a month later only. The reason I wanted it was firtsty for my Birthday end Oct and Secondly I had Overseas Visitors in December. When it was delivered all three items were damaged. I said to the delivery guys that I dont want to accept it, they said they cannot return it as they are outsourced. I contacted the branch and they said they will send someone...nothing happened, time passed called again..sending someone..the sales lady that is not working there anymore said that she will in the mean time arrange with Defy to replace the washing machine, as that was the main concern and item i needed getting my visitors. Mails, phone calls nothing happened. Eventually the visitors came and went, i had to run around to laundramattes and other sources to try and get washing done in December. I kept on sending emails..now and then i will get a response to the email, where they ask someone to sort out the matter....well they deducted the money of my account...i stopped it...now they say they will blacklist me within 20 days if not paid...but no one has done anything to replace the goods. I said they mus cancel the contract.