Damaged Goods and Bad attitude !!

I purchased a Newbury 3 piece recliner lounge suit from Morkels Protea Glen on Thursday 17 Dec . the couches were delivered to me on Saturday the 19th. Upon delivery of the couches we noticed that the arm chair could not recline .The driver (Nataniel) then called his boss Louis ***) explaining that the recliner was not working , he then told the driver that I can sign the delivery note and just note on it that one recliner was not working and they will come on Sunday to deliver a new armchair. I noted on the delivery note and cancelled out a line that said \I am satisfied that the goods are in perfect working condition ".It is Wednesday today and I still have not received a new couch. When I called Louis he tells me that he is just a contractor and I should go to the store .I was at the store on Monday and Tuesday and am still not clear when I am getting a new couch . I was furthermore annoyed by the store manager's attitude (Sarah) on Tuesday"