Damaged goods

I am so angry and unhappy with bradlows now . since January I have been singing one tune with no happiness at all below is an email I sent May , I have been doing follow ups with no feedback . I was send a survey to complete June done but no one came back to me .

I would like to state that am so unhappy and thinking of going to ombudsman . firstly the goods that I purchased a received them broken , I reported it immediately , the store manager ( Freddy) came to check on them and he booked the couch for a repair . well they came collected the couch brought it back after two weeks with a communication that it was fixed . To my surprise nothing was done . February and March I paid full premiums and march I reported at the store to my sales lady (Zinhe) to come take the couches as I feel am paying for damaged goods (why should I pay for them as am not happy) she promised that after the lockdown they will assist me as most of the warehouses were closed . April I reversed my premiums as I wasn’t happy with the fact that am sitting with damaged goods , then a gentleman called to make an arrangement with me to pay an amount of R961 in the meantime I agreed . On the 25th May a debit order of R1921.00 went out that made me very angry and I reversed that premium .

So as a company how do you expect me to pay my account sitting with damaged goods? I even told that gentlemen that the problem it’s not paying my account it’s the fact that am sitting with damaged goods . When the stores opened May I went there and complained again to the store manager who told me that they will log a call again to report the goods . till today nothing has been done .