damaged goods

i purchased a grafton everest lounge suite from the said store. within 3 months same broke and it was hardly used. i complained to the store. the three div was fetched within two weeks i was not advised that i could get a refund i was told that same will be fetched and repaired. i read the consumer protection act and it states that if goods were purchased and within a period of 6 months you have a problem you can request a refund or alternative. i went back to the store and told them i want a refund. over a week has passed the two and one div was still not fetched, no feedback given irt the three div. bad customer service and disapointed that a grafton everest which is such a popular brand has such inferior products.