Damaged Goods

Last night I made a call to the customer care line and the guy by the name of Pascal answered the phone and I explained to him that I bought a Fridge Freezer at Bradlows Secunda in 2013 and now the Freezer door cant close and it spills water on the floor.<br> <br> This guy he was very rude that he dropped a phone in my ears while I was speaking to him. He just said I need a serial number and invoice number and go into the store. I tried to explain to him that I have an account number and surely the company should have all the details on their database to see what Fridge I bought and its serial number. I also tried to explain to him that the reason why I'm calling is because I cant make to the store and the fridge is spilling water very bad.<br> <br> The attitude and rudeness of this Pascal is unacceptable and uncalled for, I am a paying customer and I need to be treated as such.