1 reviews | Active since Sept 2015
DAMAGED CHAIR FROM DINING ROOM SUITE
Purchased dining room suite August 2014 at Morkels Central city Mabopane branch,was assisted by Ms Tsele after 7 days the goods were delivered. Upon delivery after the delivery guys have left I checked if everything is order discovered that one chair is broken called the sales lady she logged a complain for me a after a week the defected chair was collected for repairs. They delivered the chair at Soshanguve plaza Morkels branch when my mother collected the chair she discovered that the chair fabric colour is different from the rest of the suit. I logged the complain again the chair was collected in March 2015 and I stayed without a chair for 6 months on the 9 of September 2015 I was called that the chair will be delivered upon delivery the chair still its not the same as the rest of the chairs. I did not take the chair from the delivery guy. In conclusion I was told that I have to keep the chair which differs from the rest of which I am not happy with. What is for them to give me the correct coloured chair. Email address [Email Removed]
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Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
