Damaged bed from morkels

Truly speaking, I am disappointed by the service I received from MORKELS STORES(Customer Service Department). On the 31 July 2015, we physically came to their shop to fetch our product(BED). Initially, we were told to fetch our product (BED) from their factory at JET PARK but we flatly refused their offer because the bed was fully paid for at their store in Kempton Park. Truly speaking, we made arrangements to collect our BED at their store in Kempton Park ( with our own transport ). Unfortunately, upon arrival of the BED it was damaged and we notified MORKELS STORE's management of the damage. They promised to investigate and rectify the matter - they did not. Their Branch Manager namely Delia is not co-operative as well as their Sales Lady namely Rose. The BED was paid in full by Mrs Nanana M Shabangu (ID *** 089). I appeal to MORKEL STORE's management to fetch their damaged bed. My contact details ***... . Regards.Ntombifuthi