damage goods

We purchased goods at maponja . delivery was not met on time assembling till late the night . told them was damaged they said they would come and collect items . it was collected months later . now 2weeks we have not received any follow up calls as to what is happening to items if we getting new one if it is being repaired etc. WE WANT FULL REFUND or we will go to ombudsman as they are not delivering a service . no contact no nothing so we paid for something we don't OWN