Damage deliver good, pathetic service

Extremely bad service! Layby a Serta Ares bed, worth R7000. First they scheduled the delivery for a Thursday, then I changed it, as I am working. Only at home on Wednesdays. Here comes Monday before the delivery date of Wednesday. They are at my gate. So I arranged to go home from work quick to received my order. About 12 to 15 minutes drive. Around the corner the delivery guy phones again, he needs someone to sign. So I told him, I am literally 1 minute away to sign. Arrive home and my bed is standing OUTSIDE, in the drive way. And the driver is just to eager for me to sign, so that he can leave. SO I told him, the bed must be taken into the house, I can't lift the bed myself. Before he even answered me, he gave me his clip board, and said to me I must sign, and write there, RECEIVED IN PERFECT CONDITION. Bed is still standing outside. After signing, he then asked the guy with him to help put the bed inside. ONLY AFTER SIGNING!! Then when I wanted to check the bed, he said he needs to go. And the other guy was already out the house.

I went back to work, came home around 7pm, I want to set up my bed. Then I found 3 damaged spots on the bed base. Since then I am reporting this, and it doesn't go anywhere. From the 11th August 2025 till today 15th September 2025 I am waiting for answers.

Then I get a email, saying it's been rejected.

So what they want to tell me, is that I purposely damaged my R7000 bed.

I have send numerous complaints, phoning, WhatsApp with sales lady.

Just to get this pathetic answer.

What do I do??