Customers should be made aware what they paying

<p>I have been handed over to JJ Harmes debt collection company in February 2017 for arrears. I dont recall the last time I received any statements with a breakdown of all the fees and charges that have been added on the account. I have been given the first amount of R3600 in May as an overall balance, then R4600 in July. I disputed the amount and was told to go to the nearest branch to receive a statement. I then asked to make payment arrangements and the Manager at JJ Harmes (Jeffrey) then told me it wont be possible as auditors will be coming on the 15/08/17 and if i dont make a payment of R1000 I will be garnished. I found it really strange as I am not given options even though I have advised numerous times of my situation.</p> <p>I then went to a Bradlows branch on the 02/08/17 to get an understanding of the charges and why my balance is increasing at such a rate. The cashier then provided me with a 'over balance' as she calls it of R4900 after Ive made a payment of R200. I then asked her to provide me with a statement printout so that I can be able to see what Im being charged for and she just told me that they dont print out statements. I then asked if I can be sent a paper statement or online statement and then again with no interest in what Im saying she said that they dont provide those services.</p> <p>I then asked her to provide me with my balance and she said I dont have a balance but an overall balance which still doesnt make sense.</p> <p>Can we please have people that service us understand their product and proccesses as it makes it difficult for me as a consumer as to be told to refer back to my contract and calculate why my 'OVERALL BALANCE' is high!!!!</p>