Customer service does not exist after they get what they want

I bought a washing machine and a laptop on account on 30/10/17. Was promised delivery 02/11/2017 which never happened. 03/11/17 I started calling the store and they told me the person who was assisting me will phone me back. Which never happened. I called the store again on 05/11/17 and got hold of her ( Tshidi ) and just to shut me up she promised delivery will be 06/11/17. Which never happened. 07/11/17 I sent an email to bradlaws customer care, Nathan rep**** 08/11/17 asking for account details. I sent the info and today still no feed back. I called customer care and spoke to shante and she put me on hold surching for any feed back on their system and after a few minutes holding she says sorry mam there is no feed back, anything else I can assist with? Like she assisted me with my real problem? There's no service at all