Customer service

<p>Last year 2015 I bought a couch in morkels furniture store in parrow. Then I discovered that right arm I the couch is faulty. I followed protocol call the store spoke with the manager an he r effered me to their call centre lodge a complain on the 25th April 2016. After several calls I have made inquiring why no one is coming to the house to collect the couch they only come on the 4th June 2016. Today the 24th June 2016 I called to find out when will I get my couch back. I was promised someone will contact me back offwhich no one ever did that. My concern is now will it take 2 to 3 month to repair my couch as it took them that long to collect it. Is this how they treat the year customers when they talk of 3 year garantee store? Is this true service they give to customers when they know that they are paid off? I'm not happy at all I am with two seat piece of couch for long yet I bought 3 piece of couch from their store. Seriously someone must intervene this is not a service we deserve with money with spend in their business </p>