Cracked Leather Couches?

Purchased a so called leather couch in Bradlows Cape Town CBD. Last year I reported the 3 seater was cracked and they repaired it. Now the 2 seater is cracked and they don’t even want to help. Why??? You guys sold me leather couches for R20 000 yet it’s only 2 years, and I am experiencing the wear and tear. Wouldn’t recommend “leather couches” from Bradlows to anyone. On top of that I am still paying.