Correcting the mistake with Great Service : )

On 19/08/2015 I went to the store & bought a bed. I was assisted very proficiently by the sales lady Neria to buy the best bed. When I wanted to pay the store was offline but the cashier Johana showed her competency by having me to still pay via my debit card & changed it to a manual payment. I told them I ll pick up the bed today & when I got there they had prepared the papers for me to go pick up the bed from the warehouse at Rosslyn. But when I got there it was found that I had the wrong papers. I was very furious to have drove from soshanguve to Rosslyn only to come back without the bed I had bought. I called Johana who was patient to listen to my complaint & she apologized then talke to the store manager &. The store manager was very professionally apologetic & he promised that the bed will be delivered before COB. He was right on with his promise. The bed got delivered at my house right at 15:50 . Now that is brilliance at all its best. GREAT CUSTOMER SERVICE GUYS you ROCK : )