CONNECT AT BRADLOWS

Our agreement was them to debit on the 25 of each month and then before 25 if 25 falls on a weekend. They debited on saturday the 23 and the 25 was on monday and it was not a holiday. That time I was at Grand west taken my family out for lunch. I only realised when I was paying that there are less funds when my card was declining. When I enquire I found that connect with Bradlows debited on a wrong date. I ended up doing some arrangements and agreements with some other people there and I was so embarrassed. Other guy borrowed me a R1000 with the agreement of 50% interest and I agreed because I had no choice and Bradlows was not there to assist me. The following day I went to the branch and explained what happened and they gave me a number to call and I went to the bank to reverse the debit order.

Before I even call, they called first and asking why did I reverse the money and I explained to the lady. I also requested that may they please subtract that R500 of interest form my installment and pay the rest but the lady claimed to be a manager said that when I was signing the contract we did not agree on that and I was so confusing they way she put it because even me I do not remember signing a contract that anytime they feel like taking money from my account they can just do so.

On the other day a lady from connect called and I also explained to what happened and she understood and promised to come back to me but she did not. Now the areas are R3000 of which it is not my fault as I am still waiting for the agreement and that lady to call. I never skipped payment at Bradlows and sometimes I even finish paying my things before time.

Please Hello Peter assist