Complaint Report: Poor Service and Unprofessional Conduct at Bradlows

I am writing to express my dissatisfaction and frustration with the poor service and unprofessional conduct I experienced at Bradlows Baywest.

On 19 September 2025, I purchased built-in kitchen cabinets, which included a stove and installation in the price. However, the store did not have the stove in stock at the time of purchase. Since then, I have been dealing with multiple people — one from the store, another from the head office, and the installa tion technician — which created confusion and inconsistent communication.

The process became very frustrating, as no one took full responsibility for properly updating me on delivery and installation procedures. Poor Communication: I was not properly informed about delivery delays or changes regarding who would handle the installation of the stove.

Unprofessional Behavior: After the cabinet installation, Mr. Cade Pillay spoke to me in a rude and dismissive manner, showing a lack of professionalism and respect.

Incomplete Installation: I was only informed after installation that the stove would not be installed, even though installation was included in the total purchase price.

Unreachable Contacts: I have attempted to contact the store and the head office, but none of the provided phone numbers go through — which appears deliberate and unacceptable.