Complaint of leather lounge suite that is fading and cracking

In 2018 I opened an account with Bradlows Port Shepstone , I bought the Prague for my daughter, Alex Gwala was the sales person, I'm 1 year 6 months the fabric started to crack and peel, My daughter notified Alex, but he kept on telling her he will sort it the problem out until it was out of guarantee, then she made contact with Alex which he denied knowing about a complaint, on the other hand Alex was busy phoning me to come and buy, truth be told I believed in Bradlows because my late husband worked at the very same store and I bought the Grafton Everest Beverly hills lounge suite which was beautiful in 2001 and I felt because its old and sagging I needed to revive my lounge was checking at different retailers including Leather Gallery in South Coast Mall,my issue with them was that their Beds were pricey, so Alex phoning me to come and buy My daughter told me never to buy from Bradlows again but I told Alex what I wanted, so the deal was big, he never gave me not even a cup as a gift, He Told me the lounge sofas were a good quality and that they are guaranteed for 5 years he said the store has 2 years so in total I have 7 years

On the 08/12/2022 I asked my daughter to lodge a complaint on my behalf, he told my daughter it's too early to go and dig for old files, he went as far as saying awukahle wena ngesicefe, meaning stop nagging, My daughter was furious, she told me what transpired, I asked her to speak with the manager on my behalf, the manager sencerely apologized for Alex attitude, she then said she will call me and told my daughter that the lounge is still under guarantee she requested photos to be sent to her via WhatsApp , days passed. I asked my daughter to phone she did this time the managers tune had totally changed, she told my daughter the sofas are not Guaranteed,the purchase was made in 2020 and 5 years is not even over I was very confused, the leather is cracking, the Colour is fading, the lounge suite looks 15 years old , its worn out, my daughter kept on phoning begging the store to make contact with me, finally the manager told me to give her R900 to collect the sofas I refused where as she said she will speak with the Grafton everest Rep it was an Indian name , I was told the guarantee is 5 years so why must I pay, I promised the manager that I will expose the store on the media because clearly you can't do me like this twice after I have given you another chance, you can't tell me something when you want me to buy and change it it when **** hits the fan, it does not work like that, and I feel I'm not the only customer who has been treated like this, there's plenty, plus when a customer makes a purchase every term and condition must be explained and that was not done to me but when I complain you get technical with me and tell me the terms and conditions that should have been explained in the beginning , if heads must roll so be it but my lounge set must be fixed as per our agreement, the sad part my daughter just bought a house in Westville and she refused to purchase in your store,I started phoning on the 08/12/2022 12/12/2022,17/12/2022, 19/12/2022, 22/12/2022 I have been a good customer given a very bad service by you, and that is unfair, I paid over R40000 cash, even the regional manager does not care