Complaint in respect to being charged fir returned goods.

On the 1st of August 2021, I purchased goods at Bradlows in Adderly Street. When I wasn't satisfied with the quality of goods I had received. I phoned the store and even physical approached the store manager (Lameez Fakier). She was very rude and told me other customers never complain about their goods. Eventually I received a call from the finance department and I conveyed my concerns and lodged a complaint. The matter had to go back to the store manager who after making me wait eventually sent an ammendment form to the account taking off the unwanted and damaged good. The original monthly payment was R1442.81. After taking off the damaged and unwanted goods the amount was R816.1.Prior to completing the form I inquired whether I would be reimbursed for the undue charge. She revert in a form of an email stating that my account would be advanced . I signed the authorisation form and sent it to her. Then at the end of November I was surprised to see my account debited without any advance. I sent an email to the store manager Lameez Fakier. She responded saying I must feel free to contact their finance department. Following this I sent her an email reporting that the *****s of the dining table were falling off leaving the table unbalanced. She never rep****. December the same thing happened. Please assist me. I've lost trust in the integrity of this company.