Complaint for stove

○Good day, ○ I have purchased a Defy Stove Cash @ Bradlows in Princess Avenue,Benoni. ○Ever since the stove was purchased I have experienced endless issues with it ○Firstly,the knob on the stove was loose,I then called Bradlows & spoke to the saleslady by The name of Leah. ○Leah reported the fault & Defy technicians arrived & sorted out the knob. ○Secondly ,we then noticed the Oven Warmer Drawer had a big open gap on the left hand corner,I sent voice notes to Leah,I sent msgs via watsapp through to her. ○According to her,she then reported this issue again to Defy I kept on calling her,sending msgs,yet she did not give me any response on time. ○After 1 week, technicians came it with a New Stove The model number & the stove itself was not the same model as the the stove. I Refused to accept that stove & called Leah again & Explained to her that the stoves were not the same in fact that new stove was far cheaper then the stove I bought. Leah told the technicians to take the stove back. Weeks passed by still no communication from Leah. everytime I called Leah,she kept giving me Excuses. she then passed this issue over on another guy by the name of Class. He assured me that he will sort this out. but he was even of no help to me. I kept calling him ,waiting for feedback from him,he kept lying to me again weeks passed still no communication from them. I decided to visit the store myself on arrival,I asked to see Leah & Class,to my surprise,on that specific day ,none of them was present in the store. I then met the Manager by the name of Pearl. she then forwarded my issue to head office,yet again no communication from her either. she gave me her watsapp number & told me she will handle my issue. I have set her msgs,voice notes aswell,but only 1 reply,she will send the reference number to me. it's been 4 days now ,I'm still waiting for the reference number to b sent. pearl is just as irresponsible as her staff. she being the manager ,she's useless. 17th July,I sent a msg to Defy Myself& they referred me back to the store ,I'm getting nowhere here with this store & there irresponsible staff. I just want my money refunded. I don't want this stove.