Complain

I bought my bet from Bradlows Polokwane Market Street, when the bed was delivered the vase was wrong, I notified them and they did nit do anything about it. A few months later I realised the mattrass was not foaming up, it made a mark where I slept and would not get back to normal. I logged a complain with customer care, they claim the had logged a call for me and I should sent them pictures and a video of my product, which I did. Weeks later I made follow up and this was their respinse:

Good Day photos/video received, for further feedback on your ticket please make contact with your store. Thank You.

I asked them why should I go back to the very shop I am complaining about for further assistance when I am telling thrn they couldn't assist from the first complain I had. I did not receive any response. Why should I be the one making followup with the store when they are supposed to call me? This is what happens when retail stores services black people, they take advantage and disrespect and disregard black people's complaints. What is worse is we get the treatment from black people.

Bradlows customer service is very poor and I told them I wanted my money back.

Since I logged a call on 11 June 2025, to date I do not have feedback.