Company that care about their customers

I'm tongue tight, don't know what to do, BRADLOWS LAKESIDE BENONI doesn't want to help me with my complaints, I've phoned their so called head office, of which its practically a call center, no feedback, they are so hell bend on not hearing or listening to my demands.

People i think its time we don't buy things in cash(buying furnitures) so that when you buy in credit, and you have a problem and they don't want to listen to you, you can just stop paying their account, and we all lose, They don't listen to you, NO PAYMENT, until you complains are sorted. I paid cash, started cimplaining to them within 3 months about their longe suit (RHAPSODY LOUNGE SUIT) My query is still not sorted, they took the lounge suit on the 27 January 2020, I told them that they either reimburse me, give me back my money or give me new lounge suit, they fighting me in all quarters, their head office, the warehouse and the branch/store , the warehouse is blaming the store , and vice versa,, Its my second month without a longe suit , paid in cash, We are now sitting on camp chairs after paying R30000 at Bradlows lakeside mall, is it fair?