COMPANY NOT PAYING MY DEPOSIT REFUND

I am extremely upset with the BAD SERVICE which i received at Bradlows Phillipi branch Cape Town. I made an application for couches and I was approved, later when I came back i was advised that my documents are missing and I need to re apply. I was patient enough to have to go and get my personal documents again which they lost. I was approved again on the 25th of May 2020 and was advised I need to pay a deposit.

Month end of June i went to make a payment and went to the store, i was advised that i must reapply, AGAIN! I then requested for my refund as I wanted nothing to do with this furniture store after a stranious and unprofessional experience.

A lady by the name of Vuyoka Sompethe gave me attitude and asked me to sign blank documents which she advised she will fill in later, and at this point I wanted my money. She later advised the refund will take 3 days and till this day I haven't heard anything from them. I am now at a point where I am escalating the matter to consumer ombudsman!!! My application reference no is *** Cell Number ***