Brokern two seater-Repaid 3 times-Need a refund

[Customer Resolution Centre #198351]<br> <br> Hello Nomawethu,<br> <br> Nobody has bothered to even acknowledge receipt of the e-mail sent on 17/02/16, And I have since not received a response as well as to how |I will be re-imbursed for the inconvenience. Can anyone please respond to the query, and please note; I have accepted too many repairs on the sofa, I want my money or a new two seater.<br> <br> I would like to refer to the message below. After I wrote the message below, Dudu tried to help fix my two seater and I went to the store to check it, it seemed ok to me as well as to my husband, but you all know that you cannot just say it's ok if you haven't inspected it for sometime. I wanted to be sure of everything, so from November 2015 up to know I can say that it was not fixed to perfection and I am not willing to compromise this time. The middle of the sofa is still hollow and its difficult for two people to sit on it, it just pushes you to the middle, so please give me a new two seater and get this inconvenience over and done with. This two seater has been done all sorts of repairs over and over again and I demand a refund for this so that I can buy another two seater if you can't give