Broken Supply chain

In this winter cold, firstly after logging a complaint on 29/04/2015 ref BR-GE-*** my lounge suite was only fetched on 13 June 2015 and the supplier has refused to fix under the 1 year guarantee which expired in May while I was waiting for the warehouse to fetch the merchandise. Until now, the lounge suite is still sitting in the warehouse whilst my family has nowhere to sit. The call center keeps telling me the issue has been escalated to head office and there is no response. The manager for Bradlows Randburg affirmed that Bradlows will have to pay for the repairs since its their fault that the guarantee expired due to their delays. Now, not the manager nor the call center can tell me when my suite will be taken for repairs and be back. I'm very frustrated and such service is not acceptable at all.