Broken laptop!

I bought a laptop last year(2023) June on account at Bradlows PARYS Branch. The laptop was too slow for a new device, the response time was really bad I took it back to the store to get it fixed. I still do not have the laptop back to this day (March 2024) and yet I am paying for it monthly. I do not get any communication from the store about an update or anything, I am the one who has to go to the store and enquire about that laptop. I am so disappointed in your customer service. Please keep your laptop and cancel my account! Thanks!