brandlows and their insurance that cant seem to help

im so disappointed nd frustrated customer of Bradlows. Bought sansui tv plasma 65 inch. ever since i bought this tv i have to send it back to the shop twice in a year, i have been a patient client mind you i have insurance called head office ibradlows several times this is not the 1st time im complaining about the product no one is willing to assist especially the insurance or head office. maponya store will book for repairs then after 2 to 3 month same problem start. even now my tv was sent to the shop on the 15 may was only booked on the 17 since den i must follow up or the technician will call after 2 weeks asking for pics while the tv is in the store. im so feed up if you dont pay bradlows is quick to put that on credit records but when we have quires no one seem to help. this is my last option maybe someone from their head office will be willing to help wouldn't recommend anyone to buy tv appliances at bradlows worse services ever nightmare u buy a product to be sent every now nd den for repairs