branch manager refuses to fix damage furniture

I went to pay my morkels account at kenako mall and reported to the store branch manager that the goods I am still paying for are damaged and I cant be paying for damaged goods the store must fix them as I am still paying for them he said that it does not matter whether or not I am still paying for the goods morkels does not repair damaged goods and I told him that is unacceptable, I cannot pay for damaged goods they are still under the guarantee and my account is up to date.